This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Your medical records

Requests for medical records

You are entitled to request a copy of your medical records. Please ask in reception for further details. Please note that the request may take up to 2 weeks to process and there may be a charge.



Access to online summary medical records

By the end of March 2015 we will be launching a new service so that you can access a summary of your medical records online. This will enable you to view details such as your medications, allergies and adverse reactions through a secure and confidential website.

To use the facility you will need to be registered on Vision Online Services, with your own personal login. If you are already registered for online appointment booking then you will need to bring in some form of photo ID for us to verify and then you will be given access to this service.

Initially the online access to records will cover allergies and prescriptions, but there are plans to extend this in time. 

Access to medical records from 'hub' practices

As part of the Richmond GP Alliance we are currently able to offer appointments at four other local surgeries. These appointments can be booked through our practice and are available Monday to Sunday from 8am to 8pm. If you have an appointment at one of these hub practices the GP there will be able to access your medical records - you will be asked for your consent before they do so.

NHS Summary Care Record

The NHS Summary Care Record (SCR) has been implemented in this area. The SCR will be held confidentially and will only be available to other NHS healthcare staff involved in your care. It will contain details of medications you are on or cannot take, your name, address, date of birth and NHS number and any allergies that you have. If you would like further details of the SCR or an opt-out form please ask at reception.

National Diabetes Audit

This practice will be taking part in an important national project about diabetes care and treatment in the NHS. To take part we will share information about your diabetes care and treatment with the NDA. The type of information, and how it is shared, is controlled by law and enforced by strict rules of confidentiality and security.

For more information see the NDA webpage at

If you do not want your information to be used, please inform a receptionist. This will not affect your care.

How we use your data for research

The importance of medical records to improving public health 

Research is important to the NHS and benefits us all, whether we are fit and healthy or suffering from an illness or condition. Research helps us to understand the cause of disease, prevent us from becoming ill, develop safe treatments and improve the health care we receive.

Whenever you visit your doctor or use an NHS service, your electronic health record is updated. This record contains important information about your health and describes the care that you have received. This information in health records is vital for medical research.

For 30 years, hundreds of GP practices across the UK have contributed information in patient records to the CPRD (Clinical Practice research Datalink) to support medical research to improve patient and public health including:

Answering important questions about what causes illness and how to prevent and treat it

Monitoring the safety of vaccines and medicines

Understanding possible side effects of treatments in patients

Only anonymised patient data is provided to researchers.

Protecting your identity and confidentiality

Your information is protected in the following ways:

You cannot be identified from the information sent to CPRD from GP practices. CPRD never receives any personal identifying details from your GP such as your name, address, NHS number or date of birth

CPRD only provides anonymised health data to researchers

Data can only be used for research to improve patient and public health

All research applications must be reviewed and approved by an expert independent scientific committee

CPRD is reviewed each year* to make sure its services meet ethical and legal requirements

Data is held securely by CPRD and researchers must follow strict terms and conditions when carrying out any research

You can opt out

You have the right to opt out of anonymised information from your health records being used in medical research. If you do not want your GP practice to share information from your health record with CPRD, let your doctor know. Opting out of sharing your health records will not affect the direct care that you receive.

Researchers and government regulators depend on the data collected by CPRD to safeguard public health and monitor drug safety. If large numbers of patients or particular types of patients choose not to share anonymised health information for research, the information in CPRD will not truly represent the UK population. This situation may lead to unreliable evidence from research aimed at answering important public health questions.

In addition, some of your medical records are to be shared with the Health & Social Care Information Centre. You may have received a leaflet recently detailing this information extract. The launch of this has now been deferred and we are awaiting further news on this. The data extracted will be dealt with confidentially and will not include your name, but will include your NHS number, main diagnoses, medications and other key information. The use of this data will allow those planning NHS services to improve the services offered so we can provide the best possible care for everyone. Further details are available at reception. Again, if you would like to opt-out of this please ask at recpetion and we will note this on your records.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website