Lasting Power of Attorney - refunds
If you paid to register a Power of Attorney in England or Wales between 1st April 2013 and 31st March 2017, you’re owed a refund of up to £54 due to a change in the law. More details are available via the Richmond Carers website.
CQC rate practice as Good across all indicators
In May 2016 the practice underwent a routine inspection visit from the Care Quality Commission.
The practice was rated as Good across all indicators. A copy of the report can be found under Further Information.
GDPR Privacy Notices
These are available to be viewed under Further Information.
Online appointment booking and access to summary records
We have launched this service in the practice. If you would like to register please complete a form in reception and bring in some form of photo ID. You will be sent secure login details. With online booking you will be able to access on the day and prebookable appointments, to make or cancel the appointments.
Please see the Premises FAQs page under Further Information for our response to queries raised about the current planning application by Quantum
Friends and Family Test
We want to ensure that you have the best possible experience of care. Please can we ask you to take a couple of minutes and complete the friends and family test. This will help us to gather feedback on the service and care that we provide. Please click on the link to the right of the home page, under 'Have your say'. We will publish the results of this survey on a monthly basis.
Opening Hours - find out how and when to see a GP or Nurse
Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more
Repeat Prescriptions - you can order your repeat prescriptions online
Do you need to re-order your medication? Visit our prescriptions page and follow the instructions. Find out more
Like To Register? We welcome new patients to the practice area
New to the area and would like to join our practice? We would be happy to help you. Fill in our new patient health questionnaire online and and come see us to complete the registration form.. Find out more
Please note that the Phlebotomist is now based at MedCo Pharmacy (previously Spivacks) on Monday and Tuesday mornings. Please book appointments through our reception as usual. If you are seeing our Practice Nurses or the phlebotomist (Amber) on other days they are still based at the surgery
Electronic Prescription Service available
Several local pharmacies have signed up to take part in the Electronic Pescription Service and if you regularly collect your repeat prescriptions from them then you may already have been asked to complete a registration form for this service. Forms are also available at reception. Under this service prescriptions can be sent electronically to your nominated pharmacy.
NHS Summary Care Record has been introduced in this area
The NHS Summary Care Record (SCR) has introduced. The SCR will be held confidentially and will only be available to other NHS healthcare staff involved in your care. It will contain details of medications you are on or cannot take, your name, address, date of birth and NHS number and any allergies that you have. If you would like further details of the SCR or an opt-out form please ask at recpetion.
In addition, some of your medical records are to be shared with the Health & Social Care Information Centre. You may have received a leaflet recently detailing this care.data information extract. The launch of this has now been deferred until Autumn 2014. The data extracted will be dealt with confidentially and will not include your name, but will include your NHS number, main diagnoses, medications and other key information. The use of this data will allow those planning NHS services to improve the services offered so we can provide the best possible care for everyone. Further details are available at reception. Again, if you would like to opt-out of this please ask at recpetion and we will note this on your records.
Requests for medical records
You are entitled to request a copy of your medical records. Please ask in reception for further details. Please note that the request may take up to 2 weeks to process and there may be a charge.