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NHS  England and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

As of 13/3/20:

You are advised to stay at home (self isolate) without any testing for COVID-19 for 7 days from the onset of symptoms - regardless of travel history or contact with confirmed cases, if you have:

a. A news continuous cough

b. High temperature (of 37.8 degrees or higher)

After 7 days of self isolation, people who feel better and no longer have a temperature can return to their normal routine. If you have had no signs of improvement after 7 days and have not already sought medical advice, please use 111 online (or call NHS 111 if you can't get online).

Do not go to a GP surgery, community pharmacy or hospital. Use 111 online or Call 111, stay indoors and avoid close contact with other people.

Further information is available on

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.

The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan or Hubei province, China are currently in isolation.

Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • • Avoid touching your eyes, nose and mouth with unwashed hands.
  • • Avoid close contact with people who are unwell.


Please note that you can now use 'patient services' for repeat prescription ordering, so if you are registered for online services please use the same link to order your repeat prescriptions.

Lasting Power of Attorney - refunds

If you paid to register a Power of Attorney in England or Wales between 1st April 2013 and 31st March 2017, you’re owed a refund of up to £54 due to a change in the law. More details are available via the Richmond Carers website.

CQC rate practice as Good across all indicators

In May 2016 the practice underwent a routine inspection visit from the Care Quality Commission.

The practice was rated as Good across all indicators. A copy of the report can be found under Further Information.

GDPR Privacy Notices

These are available to be viewed under Further Information.

Online appointment booking and access to summary records

We have launched this service in the practice. If you would like to register please complete a form in reception and bring in some form of photo ID. You will be sent secure login details. With online booking you will be able to access on the day and prebookable appointments, to make or cancel the appointments.

Premises update

Please see the Premises FAQs page under Further Information for our response to queries raised about the current planning application by Quantum

Friends and Family Test

We want to ensure that you have the best possible experience of care. Please can we ask you to take a couple of minutes and complete the friends and family test. This will help us to gather feedback on the service and care that we provide. Please click on the link to the right of the home page, under 'Have your say'. We will publish the results of this survey on a monthly basis.

Parkrun Practice

We are proud to support parkrun. Find further information about parkruns on the Further Information page of our website.

Opening Hours - find out how and when to see a GP or Nurse

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

Repeat Prescriptions - you can order your repeat prescriptions online

Do you need to re-order your medication? Visit our prescriptions page and follow the instructions. Find out more

Like To Register?  We welcome new patients to the practice area

New to the area and would like to join our practice? We would be happy to help you. Fill in our new patient health questionnaire online and come see us to complete the registration form.. Find out more

Electronic Prescription Service available

Several local pharmacies have signed up to take part in the Electronic Prescription Service and if you regularly collect your repeat prescriptions from them then you may already have been asked to complete a registration form for this service. Forms are also available at reception. Under this service prescriptions can be sent electronically to your nominated pharmacy.

NHS Summary Care Record has been introduced in this area

The NHS Summary Care Record (SCR) will be held confidentially and will only be available to other NHS healthcare staff involved in your care. It will contain details of medications you are on or cannot take, your name, address, date of birth and NHS number and any allergies that you have. If you would like further details of the SCR or an opt-out form please ask at reception.

Requests for medical records

You are entitled to request a copy of your medical records. Please ask in reception for further details. Please note that the request may take up to 2 weeks to process and there may be a charge.


Change of contact details

We are increasingly using text messaging to send out reminders. Please let us know if your mobile telephone number changes.

Health News from the BBC and the NHS

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NHS Choices Behind the Headlines
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